Something is wrong with the site

How do I fix browser issues on Thinkific?

To resolve most browser-related issues on Thinkific, start by confirming you are using a supported, up-to-date browser, then clear your cache, test in a private window, and try a different browser or device. Follow the steps below in order.

1. Make sure you are using a supported browser and that your browser is up to date:

2. Refresh your cache and restart your browser. This step resolves many common issues.
3. Try accessing your site in a Private or Incognito window, like Chrome's Incognito Mode, or Firefox's Private Window. This opens a fresh browser window without any extensions or settings blocking your content.
   • If you are opening the page from a bookmark, try opening it by finding the page directly instead. In some cases, if a page has been updated since it was bookmarked, you may see an error when you attempt to load the bookmarked page.
4. Try out a different browser (Chrome, Firefox, etc). Sometimes the issue can be browser-specific.
5. Try disabling your browser extensions to see if there is a conflict
   • Sometimes, services such as pop-up blockers and/or ad-blockers may cause issues when viewing the site. In rare cases, anti-virus software may also contribute to issues accessing our courses. If this occurs, please follow the steps under "what's next" to contact our support team.
6. Try a different device or computer (mobile phone, tablet, PC/Mac laptop/desktop, etc.). It is rare, but sometimes a certain device has trouble with a content type.
7. Restart your device

Still having issues?

If you have completed all the steps above and are still experiencing problems, please fill out the form below so our support team can help.