Be sure you're using a supported browser if you can't load the site or login
- Make sure you are using a supported browser and that your browser is up to date:
Supported Browsers
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Desktop:
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Mobile:
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- Refresh your cache and restart your browser. This is often all you need to resolve basic issues!
- Try accessing your site in a Private or Incognito window, like Chrome's Incognito Mode, or Firefox's Private Window. This opens a fresh browser window without any extensions or settings blocking your content.
- If you are opening the page from a bookmark, try opening it by finding the page directly instead. In some cases, if a page has been updated since it was bookmarked, you may see an error when you attempt to load the bookmarked page.
- Try out a different browser (Chrome, Firefox, etc). Sometimes the issue can be browser-specific.
- Try disabling your browser extensions to see if there is a conflict
- Sometimes, services like pop-ups and/or ad-blockers may cause issues when viewing the site. In rare cases, anti-virus software may also contribute to issues viewing Thinkific. If this happens to you, please follow the steps under "what's next" to reach out and let us know!
- Try a different device or computer (mobile phone, tablet, PC/Mac laptop/desktop, etc.). It is rare, but sometimes a certain device has trouble with a content type.
- Restart your device
If you're still having issues let us know below: