1. Help Center
  2. Access the Courses

Why can't I play the videos in my course?

If you have trouble playing the videos, there are several troubleshooting steps you can take to resolve the issue.

If you have trouble watching the videos, there are several troubleshooting steps you can take to resolve the issue. Here are some recommendations:

  1. Update Your Browser: Ensure that your internet browser is up to date. Outdated browsers may not support the latest video playback features and may encounter compatibility issues with certain websites.

  2. Clear Cache and Cookies: Clearing the cache and cookies of your browser can help resolve temporary glitches that may interfere with video playback. Instructions for clearing cache and cookies can vary depending on the browser you're using. Refer to your browser's documentation or support website for specific instructions.

  3. Check for Browser Extensions: Browser extensions and plugins can sometimes conflict with video playback. Try disabling or removing any extensions that may be causing interference, or try using an Incognito / Private Window to rule out extension-related issues.

  4. Try a Different Browser: If you're experiencing issues with video playback, try using a different browser. Popular options include Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari. Sometimes, certain browsers may handle video playback more effectively than others.

  5. Restart Your Device: A simple restart of your computer, smartphone, or tablet can often resolve minor technical issues that may be affecting video playback.

  6. Test Internet Speed: Slow internet connection speeds can lead to buffering and playback issues. Use an online speed test tool to check your internet connection speed. If your internet speed is below the recommended threshold for streaming video content, consider upgrading your internet plan or switching to a faster connection.

  7. Try a Different Internet Connection: If possible, try connecting to a different Wi-Fi network or using a wired Ethernet connection to see if the issue persists. Sometimes, network congestion or signal interference can impact video streaming performance.

Still Having Issues?

If you're still unable to resolve the issue on your own, fill out the form below and we can check into your account for issues.